NOTICE TO CUSTOMERS ENERGY SURCHARGE SEPTEMBER

Dear Customer,

We are writing to you, in accordance with our commitment to information transparency acquired last March, in relation to the energy surcharge that the ceramic sector is forced to apply to the sale price of our goods given the volatility of the prices composing our costs. Energy prices, with great weight in our production costs and in the raw materials that are produced with it, continue to be at exceptionally high levels.

Energy prices, with great weight in our production costs and in the raw materials that are produced with it, continue to be at exceptionally high levels. The average TTF index, indicating gas price, has grown out of proportion again this month of August.

Additionally, the price of the rest of the raw materials continues to rise and is, moreover, strongly influenced by the increase in transport costs.

Given that we are reducing production due to the necessary maintenance stops also during the month of September, we have decided to go on making an effort. We are going to apply a reduction of around the 40% of the energy surcharge. The aim of this decision is to deaden the hard situation.

Although August has not ended yet, the average TTF of natural gas for that month will not vary substantially and we have already calculated the % energy surcharge that will be applied to the prices of our products to be loaded during the month of September.

The August average TTF for the month is 227,49 €/MWh

Applying the envisaged formula

% Monthly Energy Surcharge = 0.256% x (TTF month average – 70)

The result is:

% Monthly Energy Surcharge = 0,256% x (227,49 – 70) = 40,32 %

Exceptionally we have decided to apply a 25 %of energy surcharge to your prices during the month of September for the loads to be made that month, taking in charge a significant part of the increase in favour to our customers.

This decision is final, so there will be no review or final communication of it on the 1st of next month, as in previous months.

We will keep a copy of this communication available at:

https://gresaragon.com/en/blog/actualdiad/page/1/

https://faveker.com/noticias/

We will come back to you on this issue next 25th September.

However, remember that this surcharge is exceptional and temporary. It will be withdrawn when the situation stabilizes.

All our Customer Service personnel (commercial, logistics, quality, …) still remains at your service.

Thanking you for your trust, yours sincerely

The Company Management